Practical Cisco UCCX Scripting Techniques

Practical Cisco UCCX Scripting Techniques

Practical Cisco UCCX Scripting Techniques
English | 5h 17m | AVC (.mp4) 1024x768 15fps | AAC 48KHz 2ch | 970 Mb
Genre: eLearning


Creating custom IVR applications has never been so easy as with the Cisco Unified Contact Center Express product. As an industry-leading solution, UCCX is utilized by organizations both large and small to create automated attendants and interactive voice response solutions. UCCX also empowers the operator to create powerful self-service applications, and can significantly improve the customer experience for your business or contact center if used to its full potential. In this course, the author will take you through a series of IVR development exercises using the UCCX solution, and utilizing a 'learn by doing approach,' will demonstrate useful techniques for getting started in creating IVR applications. While not intended to be a standalone 'everything you wanted to know about IVR development course,' the learner will gain significant knowledge of fundamental concepts that they can apply to building real-world IVR applications through a series of practical examples. This course is a fantastic component of any learning plan involving the Cisco UCCX product line.
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Tags: Practical, Scripting, Techniques

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